Article 01
What we do
Amelia Island AI ("we," "us") builds and runs practical AI tools for local businesses:
an assistant that answers on your website, ongoing site care and optimization, website builds,
listing and featured placement on our island guide, and related services as agreed with you in
writing. "You" means the business signing up.
We are a local operation. The person who set up your service is the person who answers when
something needs attention.
Article 02
Month to month, no minimum term
Monthly services carry no minimum term. Cancel whenever you like — just tell
us in writing (email is fine). Cancellation takes effect at the end of the billing period you
have already paid for; we do not bill you again after that, and we do not charge exit fees.
Rates can change with 30 days' notice, and you keep the rate you paid
through the end of the term you are in. A term you have already paid for is never repriced
part way through.
Some plans are paid a year at a time, in advance. These carry no minimum term either: tell us
to stop whenever you like and the plan simply runs to the end of the year you have already paid
for. A yearly plan renews automatically unless you tell us to stop, you get a receipt for every
charge, and you can cancel at any time before a renewal.
A website build can carry a monthly plan; the rate card states the current ones. The monthly
starts when the site goes live, runs month to month like everything else, and
ends whenever you tell us to stop — no fee, no notice period.
Article 03
Paying
- Monthly services are billed in advance, each month.
- Builds and one-time projects are half to begin, half at launch, as set out on the
build sheet that accompanies the quote.
- Annual prepay, where offered, is the only route to a waived setup fee.
- A quote we have sent you is honored as sent.
- If a payment fails we will tell you and try again before anything pauses. A service unpaid
for 14 days may be paused until the account is current.
Article 04 · Read this one
The assistant can be wrong
AI assistants are genuinely useful and genuinely fallible. Ours answers from the information
you approve, and we build guardrails so it says "I don't know" rather than guessing — but
no AI is right every time, and we do not promise yours will be.
- You review what it says. You are responsible for checking, during setup and
from time to time after, that the assistant describes your business the way you want. Tell us
about any wrong answer and we will correct the underlying information promptly.
- The assistant is not a substitute for professional advice. It must not be relied on for
legal, medical, financial, or emergency matters, and you agree not to configure it to give any.
- Our total liability to you, for anything arising out of these services, is capped at
the amount you paid us in the three months before the claim arose. Neither of us
is liable to the other for indirect or consequential damages. Nothing in this article limits
what the law does not allow to be limited.
Article 05
Your data belongs to you
Your customer list, your conversations, your content: they belong to you, you take
them with you if you leave, and we never sell them. Full stop.
- We use your business information and your customers' messages for one purpose: running your
service — answering, capturing, and handing you the follow-ups.
- We keep anonymized, aggregated learnings — what kinds of questions get asked, what answers
work — to make the service better for every business on it. Nothing in that aggregate
identifies your customers or is traceable to your list.
- When you leave, we export your data on request and then delete our working copy. See the
privacy policy for the detail.
Article 06
Your side of the deal
- Give us accurate business information, and tell us when it changes — the assistant is only
as right as what it is taught.
- Only give us content you have the rights to (text, photos, logos).
- Comply with the laws that apply to your own customer communications. Florida requires
all-party consent to record a phone call, and business text messaging is subject to carrier
registration and consent rules — where a service of ours involves either, we will tell you
what is needed and you agree to cooperate with it.
- Don't use the service for anything unlawful, deceptive, or harmful.
Article 07
What stays whose
Your content and your data stay yours. Our platform — the software, prompts, configurations,
and methods that run the service — stays ours, including improvements we make while serving you.
On final payment for a website build, the site we built you is yours.
The local directory, the written descriptions in it, and the island knowledge behind the
assistant's answers are ours too. Plain facts are not: a business's name, address, phone and
hours, a tide time, a bridge closure, the date of a festival — those belong to nobody and we
make no claim on them. What we claim is the writing. Every description and every entry of local
knowledge on this site was researched and written by hand, and the collection as a whole is our
compilation. You are welcome to read it, link to it, quote a line of it with credit, and point
people at it. Copying the writing, or reproducing the directory or that knowledge in bulk to
stand up something similar, is not something we license.
If your assistant carries our island knowledge, that is licensed for answering your own
customers on your own site. It is not licensed for running a public information service. Putting
it behind a general "ask us anything about the island" front door, or offering local answers as a
service of its own, is outside what you are paying for and we will ask you to stop. Answering a
visitor who is already on your site, in your own voice, about the place your business sits in, is
exactly what it is for.
Article 08
Leaving
No lock-in and no hostage-taking. If you cancel: the service runs to the end of the paid
period, your data is exported to you on request, and anything we built that you paid for in full
goes with you. The assistant itself — our platform — goes dark for your site when the service
ends.
On a yearly plan that is not renewed, the same applies at the end of the year you paid for:
the site stops being served and the files are yours to take, at no charge. If you would rather we
move it to wherever you want it to live and point your domain at it, that is work rather than
release, so it carries a one-time fee — agreed with you before anything starts, never after.
Article 09
If something goes wrong
Tell us first — hello@AmeliaIslandAI.com — and
we will make it right where it can be made right. Services are provided as-is beyond what these
articles promise. These terms are governed by Florida law, and any dispute belongs in the courts
of Nassau County, Florida.
Article 10
Listings and featured partners
The island guide at justaskamelia.com lists local businesses. There are three ways to be on
it: a free listing, a full listing, and a featured partner spot. The Get Listed page and the rate card
state what each includes and what it costs.
A full listing is your card on the directory with your links and your whole description. A
featured partner spot is one of up to two marked positions above the listings on the one guide page named
at checkout, with the photo you give us, your own words in full, and your booking, order or
call button. The spot does not change where your business sits in the listings, and it does not
change what the assistant says: the assistant names businesses by how well they fit what a
visitor asked, never by payment, and no listing, spot or payment buys a mention.
A featured partner spot is announced once on the Just Ask Amelia Facebook page, and that post is
yours to share.
When you buy a listing or a spot, you give us permission to show the business name, the
photo, the words and the contact details you supply, on the guide and in that one
announcement. You confirm you have the rights to what you give us (Article 06). Tell us in
writing and we will change or take down the photo or the words. The plain facts of the
business (name, address, phone, hours, what it does) stay on the free card.
Listings and seats are paid in advance, as the rate card states. Article 02 and Article 03
cover the term, renewal, rate changes and the rate you keep through a term you have paid
for.
Keep your record accurate. Tell us when your hours, your contact details or what you do
change; we may correct a plain fact from a public source. We may decline or remove a listing
or a seat for a business that has closed, that is not what it was described as, that does not
fit the guide, or where the law requires. If we remove one for our own reasons, the unused
part of what you paid comes back to you.
What a guide page says about the island is not a statement about any business listed on
it.
Article 11
The guide's data
The listings, the notes, the hours, the provenance lines and the answers on
justaskamelia.com are a compilation we assembled and checked by hand, and we hold the rights
to it as a whole. It exists for people to read, one visit at a time.
Reading the site is welcome. Taking the data is not: do not scrape it, crawl it for
extraction, bulk download it, or systematically copy the listings or any substantial part of
the guide, by hand or by machine, and do not feed the site into a dataset, a model, another
directory, or a competing service. The public pages carry no license to do any of that.
A business owns its own facts. Your name, address, phone and hours are yours everywhere,
including here. This article is about the collection, the checking and the words we wrote,
never about your right to your own information.
If you want the data for something legitimate, a study, a school project, an app, write to
hello@justaskamelia.com and ask. The answer is often yes.
Article 12
Changes to these terms
We may update these articles as the services grow. If a change materially affects you, we
will email you before it takes effect. Continuing to use the service after that is acceptance.
The date at the top is always the version you are reading.